Refund policy

Welcome to Daisyde.in. Customer satisfaction is very important to us, and we strive to provide premium quality women’s clothing and fashion products at the best prices. This Return & Refund Policy explains the conditions, process, and timelines related to returns, refunds, replacements, cancellations, and exchanges for products purchased through our website.

By placing an order on Daisyde.in, you agree to the terms mentioned in this policy.

Company Information

Website Name: Daisyde.in
Business Category: Women Clothing & Fashion Apparel
Email Support: daisydeofficial@gmail.com
Phone Number: 8981738114
Business Address: 7/69 Netaji Nagar, Regent Estate, Kolkata, West Bengal – 700092, India
GST Number: 19BERPD0899G1Z0

Our Return Policy

At Daisyde.in, we understand that sometimes customers may need to return a product due to size issues, damaged items, incorrect deliveries, or manufacturing defects. We offer a simple and transparent return process for eligible products.

Customers can request a return within 7 days from the date of delivery.

To be eligible for a return, the following conditions must be fulfilled:

  • The item must be unused, unworn, and unwashed.

  • The product should be in its original packaging.

  • All original tags, labels, invoices, and accessories must be intact.

  • The item should not show signs of use, perfume, stains, washing, or damage caused by the customer.

  • Return requests must be submitted within the specified return period.

Once the return request is approved, customers must carefully pack the item and hand it over to our courier partner or ship it to the return address provided by our support team.

Non-Returnable Products

Certain items are not eligible for return due to hygiene, safety, customization, or business limitations.

The following products are generally non-returnable:

  • Innerwear and intimate wear

  • Used or washed clothing

  • Products damaged by customer misuse

  • Customized or altered products

  • Clearance sale items

  • Gift cards or promotional items

  • Accessories with missing tags or packaging

Daisyde.in reserves the right to reject returns if the returned product does not meet our return eligibility conditions.

Damaged, Defective, or Wrong Products

We take quality control seriously; however, if you receive:

  • A damaged item

  • A defective product

  • A wrong product

  • A missing item from your order

Please contact us within 48 hours of delivery by emailing us at daisydeofficial@gmail.com or calling 8981738114.

Customers are requested to share:

  • Order number

  • Product images

  • Packaging images

  • Unboxing video (if available)

This helps us investigate the issue quickly and provide a suitable resolution such as replacement, refund, or store credit.

Exchange Policy

At Daisyde.in, we may offer exchanges for eligible products depending on stock availability.

Customers can request exchanges for:

  • Size issues

  • Defective products

  • Incorrect items received

Exchange approval depends on:

  • Product availability

  • Product condition

  • Return eligibility compliance

If the requested size or product is unavailable, we may provide:

  • Store credit

  • Refund

  • Alternative product options

Exchange shipping timelines may vary depending on customer location and courier service availability.

Refund Policy

Once the returned product reaches our warehouse and passes inspection, the refund process will begin.

Refunds are generally processed within 5–10 business days after successful quality verification.

Refunds may be issued through:

  • Original payment method

  • Bank transfer

  • UPI transfer

  • Store credit

  • Wallet refund

The refund timeline may vary depending on:

  • Bank processing time

  • Payment gateway processing

  • Customer bank policies

  • Public holidays

Customers will receive confirmation through email or phone once the refund has been initiated.

Cash on Delivery (COD) Refunds

For Cash on Delivery orders, refunds are usually processed through:

  • Bank transfer

  • UPI payment

  • Store credit

Customers may be asked to provide:

  • Bank account details

  • UPI ID

  • Account holder name

  • IFSC code

Incorrect banking information provided by the customer may delay the refund process.

Cancellation Policy

Customers can request order cancellation before the product is shipped.

If the order has already been shipped, cancellation may not be possible. In such cases, customers may initiate a return request after receiving the product, subject to eligibility.

Daisyde.in reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Suspicious transactions

  • Incomplete customer information

  • Technical issues

  • Logistics limitations

If an order is cancelled from our side after payment completion, the full amount will be refunded to the customer.

Return Pickup Policy

For eligible locations, we may arrange reverse pickup services through our courier partners.

However, reverse pickup availability depends on:

  • Customer pin code

  • Courier serviceability

  • Logistics partner coverage

If reverse pickup is unavailable, customers may need to self-ship the product to the return address provided by our support team.

Customers are advised to use reliable courier services with tracking facilities.

Shipping Charges on Returns

In certain cases, return shipping charges may be applicable.

Shipping deductions may apply for:

  • Customer preference returns

  • Size mismatch due to incorrect selection

  • Refused deliveries

  • Multiple return requests

However, if the return is due to:

  • Damaged product

  • Wrong item delivered

  • Manufacturing defect

We may bear the return shipping charges after verification.

Refund Rejection Conditions

Refunds may not be approved under the following conditions:

  • Product returned after return window expiry

  • Used, washed, or damaged products

  • Missing tags or original packaging

  • Fake or fraudulent claims

  • Incomplete return shipment

  • Unauthorized returns without approval

Our quality inspection team has the final authority to approve or reject return and refund requests.

Color & Product Appearance Disclaimer

We make every effort to display product colors and designs accurately on Daisyde.in. However, actual colors may slightly vary due to:

  • Screen settings

  • Mobile display quality

  • Lighting conditions

  • Photography editing

Minor variations in color, stitching, print placement, or fabric texture should not be considered defects.

Fraud Prevention & Abuse

To maintain fair business practices, Daisyde.in reserves the right to:

  • Block suspicious accounts

  • Reject abusive return requests

  • Limit COD facilities

  • Deny repeated fraudulent claims

Legal action may be taken against customers involved in fraudulent activities or policy abuse.

Customer Responsibilities

Customers are requested to:

  • Read product descriptions carefully

  • Select appropriate size before ordering

  • Verify shipping address and contact details

  • Record unboxing videos for expensive orders

  • Keep invoice and packaging safely until return period completion

Following these guidelines helps ensure a smooth shopping experience.

Contact Us

For any return, refund, cancellation, or exchange-related support, customers may contact us using the details below:

Website: Daisyde.in
Email: daisydeofficial@gmail.com
Phone: 8981738114
Address: 7/69 Netaji Nagar, Regent Estate, Kolkata, West Bengal – 700092, India
GST Number: 19BERPD0899G1Z0

Final Note

At Daisyde.in, we are committed to delivering quality women’s fashion products along with trusted customer support and transparent policies. We appreciate your trust in our brand and continuously work to improve your shopping experience.

Thank you for shopping with Daisyde.in.